Resetting An Account Password

We at MediaFire understand from time to time passwords are lost or forgotten and we are here to assist you. Here are some quick steps to reset your password.

Step 1: While attempting to login, Click the Forgot Password link and enter your email address to receive an email containing a link to reset your password.

Step 2: Once you receive the password reset email, please follow these instructions included in the email:

  • Click the link to reset the password
  • Your browser will be redirected to a MediaFire page. To reset your password, use this page to enter a new password.
  • For your security, please select a unique password that you have not used on other websites. Strong passwords contain more than eight characters and include small and capital letters, special characters and numbers.

If you did not receive the password reset email, here are some additional steps to assist you.

Step 1: Check your spam folder for the password reset email.

Step 2: To prevent this email being marked as spam, please add resetpassword@mediafire.com to your safe list.

Step 3: To confirm the correct email address was entered, please revisit the Forgot Password form and ensure the correct email address is resubmitted.

Step 4: If you have multiple email addresses, please try them all.  If you are having trouble remembering an old email address, look for emails and correspondence that would have used that email address.  If it’s an old gmail, yahoo, etc. email address, try to reactivate it or set it up again.   

These steps are the quickest and easiest ways to regain access to your account. After confirming the correct email address has been submitted and the Password Reset email still hasn’t arrived, please use our Submit A Ticket form to contact one of our friendly customer support agents.

Thank you for reading this article within our Help Center. MediaFire believes in making customers lives easier. And when compared to an email or waiting for someone to answer the phone, self-help is the quickest way to providing useful support. We also understand there are situations that may need additional help. If you still have questions after reading this self-help article, please click here to request assistance from one of our friendly support staff.

Have more questions? Submit a request

0 Comments

Article is closed for comments.